Senova Dental Studios Complaints Policy

1. The Practice Manager will acknowledge receipt of the complaint within 2 working days, and where possible a written response will be sent within 28 working days or less, unless a meeting is required.
2. Any dental professional, including dentists, specialists, hygienists, nurses, implant/oral surgeon or staff directly involved in the complaint will be asked for their views.
3. If further help and advice is needed from The Dental Complaints Service, Stephenson House 2 Cherry Orchard Road Croydon CRO 6BA, 0845 6120540, info@dentalcomplaints.org.uk, written notice will be given to the patient explaining the reason for the delay.
4. If more information is needed from the patient, we will invite them to a meeting (at a time convenient to them) at which time a secretary will be appointed to take notes and minutes of the meeting. We will try to resolve the problem at this stage and if not resolved a further response will be sent within 7 days of the meeting.
5. Any offer of redress, made as a good will gesture on the part of the practice, is always done without admission of liability.
6. If the patient is still dissatisfied, information will be given as to the appropriate body that will deal with the complaint at a higher level. This is The General Dental Council 37 Wimpole Street London W1G 8DQ 0845 2224141 or www.gdc-uk.org

Throughout this procedure, all information will remain strictly confidential.

We take any complaints seriously and are always anxious to respond to any difficulties in a responsible manner.